Members frequently complain that the website lacks a stable cancellation for membership or the auto-renewal subscription.
Over the last three years, new memberships, retention rates and time spent on the site decreased, primarily due to increased competition.
After three years of research in collaboration with Galen Buckwalter, Warren developed a model of compatibility that is now the basis of the company’s matching system.
The unique service that has been often noted by eharmony customers for years is the misuse of the website to incur auto-renewals from members.
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